Refund policy
Credits you have not spent are refundable. Credits already spent on delivered fact-checks are not — the analysis was performed and paid for on our side.
How to request one
Any of these reaches a person.
The rules
Short, and the same in the terms.
Failed checks are free. If credits were taken and no analysis was delivered, those credits return to your balance automatically. You do not need to ask.
Subscriptions. Cancel at any time; the credits of the period you already paid for stay usable until that period ends, and no further charge is made. A refund of a subscription payment withdraws the quota it granted.
One-off packs. Refundable while their credits are unspent. A refund never pushes a balance below zero.
Consumers in the EU and the UK have 14 days to withdraw from a purchase of digital services. Because credits work the moment a payment clears, you are asked at checkout to agree that the service starts immediately, which ends that right once you begin spending them. Unspent credits are refundable within those 14 days regardless.
How long it takes. We answer refund requests within two working days. Paddle returns the money to the original payment method; banks usually show it within five to ten days.